shipping FAQ

Shipping

We make every effort to process and ship your order within 5 business days of receipt, however due to COVID restrictions, fulfillment may be delayed. We offer ground shipping on all U.S. orders. If you would like expedited shipping, please contact us for more information at info@thestudyclubmendocino.com. We are not responsible for delayed, lost, or stolen packages. Some orders may experience customs delays and we have no control over them. On occasion, an item you selected might be out of stock. If this is the case, we will contact you upon receipt of your order.


We're a small store with limited staff - we appreciate your patience regarding online orders.

Domestic Shipping Rates and Estimates

We offer shipping within the United States only.

We offer a $9 flat rate shipping to the United States only. 

If your subtotal is equal to or greater than $200, your order will qualify for complimentary ground shipping, which will automatically appear as an option at checkout.

Payment

Transactions are processed using a secured payment system. California residents will be charged 10.25% tax on the total amount of purchase.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@thestudyclubmendocino.com with your name and order number, and we will look into it for you. 

Refunds, returns, and exchanges

Online return policy

Items purchased with a promotional discount that are otherwise full price are eligible for return. Qualifying items may be returned within 10 days from the date of receipt for a complete refund (less any shipping costs) to the same card on which they were purchased. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error. If you receive a damaged or incorrect item, please notify us by emailing info@thestudyclubmendocino.com within 3 days of delivery. All returns must be in their original condition and accompanied by a copy of the invoice included with the original shipment. All returns must be sent via UPS, Fedex, or USPS to:

 Via USPS

The Study Club
PO BOX 576
Mendocino, California 95460

Via FedEx or UPS

The Study Club
10470 Lansing St.
Mendocino, California 95460

 

We will contact you when your return has been received and processed. We make every effort to credit your card within one business day of receiving your return. 

Items purchased with a promotional discount that are otherwise full price are eligible for return. 

If you have any further questions, please don't hesitate to contact us at info@thestudyclubmendocino.com

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